Shipping, Delivery and Exchange Policy
We offer free shipping on all our products throughout India!
Usually, orders are dispatched within 2-4 working days of the customer placing the order.
Delivery Timeline: Minimum 2 days and Maximum 4 days.
However, unusual circumstances may lead to delays beyond the specified period. In case of delay (product not dispatched within the estimated time period), you can contact us.
To ensure that the order reaches you in a good condition, in the shortest span of time, we ship through reputed logistics companies.
We currently don’t have a live tracking option available on the website but we request you to wait until your parcel is dispatched & you receive an email from us, within the above mentioned time frame. If your enquiry is urgent, please email us at [email protected] and one of our team members will be in touch with you at the earliest.
*Please note that Saturdays, Sundays and Public Holidays are not considered as working days for standard deliveries.
Return & Exchange Policy
Please read our Return & Exchange Policy carefully if you wish to send the product back to us. If your ask falls within our policy, we will be happy to assist and attend to your concerns.
To start with, you can only return or exchange the products within 6 days of receiving it, provided that it is not a sale or discounted order, and there is a valid reason for the return or exchange. Post the first 6 days, no returns or exchanges will be possible.
Also, the following products are NOT VALID for Returns or Exchange:
- Sale Orders / Discounted orders
- International orders
- Anything bought in pop-ups/ exhibitions or in-person trials.
A few things you MUST READ while asking for a return or refund:
Before sending the product back, make sure that the goods are in the same condition as they were when shipped out. We will not accept any products that have been used or altered (washed, cut, or brushed in the case of curly or wavy hair).
Please make an unboxing video of the package you receive to claim any physical damage or missing product. Make sure to record the video before opening the courier seal, so that it shows the true status of the products. Returns/exchanges on claims of damage or defective products will only be accepted with the valid video proof.
Make sure to mention your order number and contact number clearly on the package when returning the goods to us.
The cost of shipping back is borne by you, the buyer. We suggest that the shipping be done with a tracking option because Nixby will not be liable for any damages and loss that occur while the goods are being returned.
To process your return, please DM us on Instagram @nixby.in, or write to us on [email protected]. Make sure the products are returned to the address given via DM on Instagram or via email.
In cases where a return is possible, we only give store credit. Refund is not an option. Please note that Rs200 will be deducted for all exchanges/returns to account for our shipping and logistical expenses.
The store credit can be used on checkout during your next purchase or for gifting.
Store credit will be given to you in your DM on Instagram or Email as soon as we receive the product in its actual condition. If the product was damaged or not valid for return, it will be sent back to you in the same condition.